General Question
Step 1 : Click on the Category of your choice.
Step 2 : Click on ADD TO CART.
Step 3 : Order Now
Step 4 : You will have multiple options, Where you can Login (If you already have the Credentials) or register with your details / Facebook or Google Account. Or You can continue as Guest.
Step 5 : Provide Billing and shipping address
Step 6 : Click on the SUMMARY
Step 7 : Click on ORDER NOW
Step 8 : Click on Pay with Razorpay
Once the Payment is made, your order will be placed successfully.
If you have any further questions, you can mail us at aakkamsalem@gmail.com
Yes. Just add all the products you wish to buy into your shopping cart and then complete your order. This way, you can save on any additional shipping as free shipping is available on the Purchase of INR 250 and above!
Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.
For all orders, once you place your order, you will receive the confirmation message on the screen, and you will receive the E-mail confirmation as well.
Yes, you can leave items in your cart. However, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may go out of stock, or the offer on the product may expire from the time you added it to your cart.
No, you can continue as a guest, but if you make an account on our website it will make your shopping experience swift and simple, and you can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending.
All you need to do is provide us with your name, email address, mobile number, and a password of your choice, or you can directly login from your Google and Facebook account.
Signing up for an account will give you benefits and give you a superior experience while shopping on Aakkam Eco. Your account allows you to:
- Track all past and present orders at any time in one place.
- Receive notifications as soon as your favourite products are back in stock.
- Rate and review products.
- Never fill in your address and payment details more than once.
If products are listed as “Out of Stock” it means that they are currently unavailable. However, you can add the product to a wishlist and buy it as soon as it is available.
We accept Indian and International credit cards (MasterCard/Visa), all Net Banking and all Debit Cards. PayPal cards are not accepted.
Contact us detailing the problem you have encountered. You can either email us on aakkamsalem@gmail.com or call us on +91 97903 95197 and our Customer Care will be happy to assist you (between 9 am and 4 pm on weekdays).
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made the payment no changes can be made to those content.
There are few Products which are exclusively available at our Store, to buy those products you need to visit our store in person.
Currently, you cannot place orders over a Phone call. If you are facing any issue on our website, please contact us immediately on aakkamsalem@gmail.com or call us on +91 97903 95197 and we will assist you with the issue.
Unfortunately, products are sold only in India. However you can mail us your requirements via E-mail along with your contact number and our team will get in touch with you.
We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address. But you can have different Billing and Shipping addresses for the same order.
Yes, all prices shown are GST inclusive.
Please connect to us on email – aakkamsalem@gmail.com or call us on +91 97903 95197. Our Customer Care will be happy to talk with you and help you solve any issues you may be experiencing.
We use the Razor Pay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you, and you should have this password prior to shopping on our site.
Currently, Cash on Delivery (COD) is not available for Aakkam Eco website.
When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. Upon entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
We dispatch most orders within 3 working days except for Household range of products which usually takes around 10 to 15 days for shipping. (i.e. excluding Sundays and public holidays). You can track your order from your account section to get an update on where your order is. For your convenience, there is a Track Your Order tab, which allows you to see the exact status of your order in real-time.
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way, we would like to know, please see our Refund and Return Policy.
While we try our best to fulfill your orders correctly and in the best manner possible, for any complaints with regards to your order, please contact Customer Care @ +91 97903 95197 within 2 days of your order delivery for resolution.